Avanzo Return & Refund Policy

At Avanzo, we aim to provide clear product descriptions, accurate product images, and size charts to help customers make informed purchasing decisions. Please review the product page and size chart carefully before placing your order.

Our return policy explains the circumstances in which we accept return requests and how we review them. All requests are subject to the terms below and any consumer rights that cannot legally be excluded.

1. Return Eligibility

Incorrect Item or Size Received

If you receive an item or size different from the one specified in your order, please contact us within 30 days of purchase at info@shopavanzo.com.

Include your order number, order confirmation, and clear photos of the item and its size label. Our team will review the information and determine the appropriate resolution.

If we confirm that an incorrect item or size was supplied, we will provide an appropriate remedy in accordance with this policy and applicable law.

Sizing Preferences and Fit Issues

Please review the size chart and product description before placing your order.

If you receive the size you ordered but find that it fits too tightly, too loosely, or differently from your personal preference, this does not by itself mean that the wrong item was supplied or that the product is defective.

Returns based solely on personal fit preferences, a change of mind, dissatisfaction with the style, or a preference for a different appearance are not eligible under our voluntary return policy, except where required by applicable law.

Product Description and Misrepresentation Claims

We make product information available on our website so customers can review the item's features, appearance, materials, sizing information, and other stated characteristics before purchasing.

A customer’s subjective dissatisfaction, personal expectations, or preference for a different look does not, by itself, establish that a product was misrepresented.

Claims that are unsupported or based solely on personal preference will not qualify for a refund under our voluntary return policy. However, nothing in this section excludes a remedy that may be required where an item is defective, materially different from its description, or otherwise protected under applicable consumer law.

Defective or Damaged Items

If your item arrives damaged, defective, or with a material manufacturing issue, please contact us at info@shopavanzo.com with your order number, a description of the problem, and supporting photographs.

We will review the information and determine the appropriate resolution under our policy and applicable law.

2. Reporting an Issue

To request a review, email info@shopavanzo.com and include:

• Your order number.

• A clear explanation of the issue.

• Relevant photographs, including the size label or the specific area of concern, where applicable.

Please contact us within 30 days of purchase. This timeframe does not limit any longer period or other rights that may apply under applicable law.

3. Item Condition

Where a return is approved, items must generally be unused, unwashed, unaltered, and returned in their original packaging and in the condition in which they were received, subject to applicable law.

Customers may inspect or try on an item as reasonably necessary to assess it, where permitted by applicable law. Excessive use, washing, alteration, or damage may affect return eligibility where legally permitted.

4. Return Authorization and Instructions

All returns must be approved by our customer service team before an item is shipped back.

If a return is approved, we will provide the designated return address and instructions. Please do not send items to an address that has not been confirmed by our team.

Submitting a request does not automatically mean that a return or refund has been approved.

5. Return Shipping Costs

For approved voluntary returns, customers are responsible for return shipping costs unless otherwise stated by Avanzo or required by applicable law.

Where an item was incorrectly supplied, defective, or materially not as described, responsibility for return shipping and the available remedy will be determined in accordance with applicable law and the circumstances of the case.

Original shipping charges are generally non-refundable for voluntary returns, except where a refund of those charges is required by law.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, subject to applicable processing times and legal requirements.

Refund eligibility and the available remedy depend on the circumstances of the request, the evidence provided, this policy, and applicable consumer-protection laws.

7. Final-Sale Items

Sale items and gift cards are not eligible for voluntary returns unless otherwise stated. This exclusion does not limit any rights or remedies that cannot legally be excluded.

8. Contact Us

For questions about returns or refunds, contact:

Email: info@shopavanzo.com

Please include your order number so our team can review your request and assist you.